Shipping policy
SHIPPING
This Shipping Policy provides you with all information about how we, McGregor, with our registered office in 's-Hertogenbosch, the Netherlands (“McGregor” or “we”), ship products purchased on www.mcgregornewyork.com (“Website”).
ORDER PROCESSING TIME
All orders are processed within 1 to 2 business days. Orders are not shipped and/or delivered on certain public holidays.
SHIPPING COSTS AND DELIVERY TIMES
McGregor offers free standard shipping within the Netherlands and Belgium for orders with a minimum purchase value of EUR 100. For orders with a purchase value of less than EUR 100, free standard shipping does not apply.
Please refer to the table below for an overview of shipping costs by country:
|
REGION |
DELIVERY TIME & CARRIER |
COSTS |
|
The Netherlands* |
1-2 business days |
€ 4.95 |
|
Belgium |
1-2 business days |
€ 4.95 |
Tax-free orders from outside the European Union
If you place an order from a country outside the EU, import duties and taxes may apply. Import duties and taxes, which may vary depending on the non-EU country, will be charged by the courier service.
We ship to almost every country in the world, with certain specific exceptions where special circumstances apply. If your destination country is not listed, please contact us and we will personally inform you of the shipping costs to your address.
McGregor will make reasonable efforts to deliver your order to the delivery address within the estimated delivery times. During periods of high order volumes or other unforeseen circumstances, shipments may be delayed. Please allow additional transit days for delivery. If we expect a delay in the shipment of your order, we will contact you by email or telephone.
If a shipment is delayed or cannot be fulfilled, either in full or in part, we will inform you as soon as reasonably possible after the order has been placed. In such cases, you may cancel the agreement free of charge.
If you are not at home at the time of delivery, the carrier may attempt to deliver the parcel to your neighbours or make another delivery attempt the following day. If delivery is still unsuccessful, the parcel may be taken to a collection point. You will be notified accordingly.
SHIPPING TO A PO BOX OR APO/FPO ADDRESS
We can only fulfil an order to a delivery address that is a residential or business address in one of the countries available for selection when entering your delivery address. We do not ship to PO boxes or Army Post Office/Fleet Post Office addresses (APO/FPO addresses).
SHIPPING CONFIRMATION AND TRACKING
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number.
CUSTOMS DUTIES AND IMPORT TAXES
McGregor is not responsible for any customs duties and/or import taxes applicable to your shipment. Any charges imposed during or after the transportation of your order are your responsibility (including duties, taxes, etc.).
DAMAGED OR INCOMPLETE SHIPMENTS, LOST ORDERS OR INCORRECTLY DELIVERED PRODUCTS
We ask you to inform our customer service team as soon as possible (preferably within 24 hours of receiving your order) by email or telephone if:
- you receive your order in a damaged or incomplete condition;
- you receive products that you did not order; or
- you have not received your order.
In these cases, we will determine the appropriate way to resolve the situation. You must always inform us of any of the situations described above and await our instructions.
We will cover the costs of any replacement delivery and arrange for the correct products to be sent, provided that you have fully complied with our return instructions.
If you return one or more products at your own expense without first contacting us and awaiting our instructions, you will not be able to recover the shipping costs incurred from McGregor (and McGregor cannot be held liable for a return shipment made without our prior instructions).
To ensure your satisfaction, we will provide an appropriate solution as soon as possible. If your order is lost in transit or if you claim that you have not received your order (even if the tracking information indicates that it has been delivered), we will initiate an investigation with the relevant carrier. We will generally await the outcome of the investigation before sending you a replacement product or refunding the purchase price if it is confirmed that the shipment was lost by the carrier. You agree to fully cooperate with our carrier during the investigation.
The risk of damage to and/or loss of the shipment remains with McGregor until the order has been delivered to the delivery address, unless otherwise agreed. If there are problems with the shipment of an order due to an error in the delivery address provided by the customer, McGregor cannot be held liable for the full or partial loss of the shipment.
CONTACT US
If you have any questions about the shipment of your order, please contact us using the details below. You can email us at any time or reach us by telephone from Monday to Friday between 9:00 AM and 5:00 PM.
Telephone: +31 (0)73 7200190
Email: support@mcgregornewyork.com