Frequently Asked Questions

We accept the following payment methods: Visa, Mastercard, iDEAL (Netherlands), Bancontact/Mistercash and PayPal.

All prices of items sold through mcgregornewyork.com include VAT.

1. Visa, Mastercard
At McGregor you can pay easily and safely with your debit/credit card. We accept Mastercard and Visa. The order amount will only be debited from your debit/credit card once the order has left the warehouse. Your debit or credit card details are encrypted in our system using SSL technology. Thanks to this high security standard, you can safely pay with your debit credit card at McGregor. Your details will never be accessible to third parties. For more information about security, please consult our privacy policy.

Extra security for credit card payments: 3D Secure for Visa and Mastercard
To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™. These are internationally recognized authentication technologies that are also known as 3D Secure. 3D Secure prevents unauthorized use of your credit cards to minimize the risk of online credit card fraud.

What is the security code?
The security code is the last three digits located at the top of the signature bar on the back of your Mastercard or VISA credit card. On American Express credit cards, the four-digit security code is located on the front of the card, right above the card number.

2. IDEAL (Netherlands)
Select iDEAL under payment methods. Select your bank. You can now choose whether you want to log in to your bank via the website or whether you want to use the app. If you log in to your bank, you only have to confirm the payment.

To use the mobile banking app to pay, tap the QR scanner in the app and scan the QR code on your screen.

Follow the instructions until the payment is completed.

3. Bancontact (Belgium)

There are two ways to pay online:
You can pay with the device on which the Bancontact app is installed or you can pay with a device on which the Bancontact app is not installed. In the latter case, you must keep the device with the Bancontact app at hand.

Device with the Bancontact app : Place your order online and select Bancontact as the payment method. Then tap 'Open the Bancontact app'. The app will open automatically. Check the amount displayed on your screen, select the bank account you want to use to pay, tap 'Confirm' and enter your PIN code. The payment confirmation will be displayed immediately on the screen. And you're done! Device without the Bancontact app : Place your order online and select Bancontact as the payment method. Webshops that accept mobile payments with Bancontact will automatically generate a QR code. Open the Bancontact app on your smartphone or tablet, select the 'Pay' option and scan the QR code that automatically appears on your screen. Check the amount displayed on your screen, select the bank account you want to use to pay, tap 'Confirm' and enter your PIN code. The payment confirmation will be displayed both on the screen and in the app.

4. PayPal

You can also pay via PayPal, even without opening a PayPal account. To do this, select PayPal as the desired payment method at checkout. At the end of the ordering process, you will be redirected to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. If you are new to PayPal and do not want to open an account, click on 'No PayPal account?' (marked below) and confirm the payment as a PayPal guest. As soon as the incoming payment has been registered with us, your order will be processed. PayPal payments are usually confirmed within a few minutes.

If you return (part of) your order, the amount will be refunded to your PayPal account. You can then choose whether you want to use the money via your PayPal account or whether you want to transfer the amount to your bank account or credit card. We cannot determine this. You can arrange this yourself via your PayPal account.

You can always find your order number in the confirmation email. Another option is to view the order via My account.

If your order is cancelled, we will always send you an email to inform you of the reason why your order was (partially) cancelled. This may be due to the following:

One or more items in your order were out of stock at the time of dispatch. In this case, we will immediately initiate the refund.

Something went wrong while verifying your payment and/or shipping information. Please check your details in the payment process on the website by going back a step.

There is a duplicate order. Please check your original order. It may have already been confirmed and/or shipped.

If the problem remains unresolved, please contact us so our customer service can assist you further.

Your order can only be changed by contacting our customer service via +31 (0) 73 7200 190 and under the condition that your order has not yet been prepared for shipping. We are available from Monday to Friday from 9am to 5pm.

Your order can only be cancelled by contacting our customer service via +31 (0) 73 7200 190 and under the condition that your order has not yet been prepared for shipment. We are available from Monday to Friday from 9am to 5pm.

If this is no longer possible, you can always refuse your package or return the order. In our Returns Policy you can read everything you need to know about this.

Once you have placed an order in our webshop, you will immediately receive an automatic confirmation in your e-mail. It sometimes happens that this e-mail ends up in the spam inbox. Can't find your confirmation in your e-mail? Then contact our customer service.

We currently ship to the countries listed below. If your desired country is not listed, please contact our customer service so we can process your shipment manually.

Belgium

Denmark

Germany

Finland

France

Hungary

Italy

Luxembourg

The Netherlands

Austria

Poland

Portugal

Slovenia

Slovakian

Spain

Czech Republic

United Kingdom

Sweden

Switzerland

We find your personal information extremely important. For this reason, we only use the information that is necessary for us and for which you have given permission. In addition, we are very aware of your privacy internally and we want to guarantee it to the best of our ability. We also do not share any information with third parties. Finally, we work entirely according to the standards of the General Data Protection Regulation.

Your order will be delivered by DHL.

All new orders are prepared daily and shipped when possible. We therefore strive to ship your order as soon as possible. Would you like more detailed information about the status of your order? View the status in your account or contact our customer service.

If your order has been delivered to the wrong address, you can find it under 'My orders' in your account, or you can follow the track & trace link in the shipping confirmation email.

If the order has not yet been delivered, you can contact DHL to ask if you can change the delivery address.

If the package is refused at the shipping address, the order will be returned to our warehouse. Once we have processed this return, you will receive your money back within 14 days.

If you are not home during delivery, DHL will deliver your package to your neighbors or to a DHL service point. With the track & trace code you can see where you can pick up the package. You will receive a digital message about where your package has been delivered.

Our orders are delivered with standard delivery within usually 3 working days. Delivery times may vary depending on the delivery service DHL.

Shipping is always free for orders over €100. For orders under €100, shipping is €4.95.

Your order will be trackable with a DHL track and trace code as soon as the package is registered in the warehouse to be sent. This code will then be automatically sent to you and you can track your package.

If you have received an incorrect item, please contact our customer service.

If an item or part of your order is missing, please contact our customer service.

McGregor is available online via www.mcgregornewyork.com. You can also visit our outlet in Bataviastad . Our collection is also largely available at Steppin' Out.

McGregor uses the convenient returns portal to make the returns process as easy as possible for you. This allows you to exchange and return your products effortlessly and quickly, without any hassle. Read the simple steps here and your return and possible exchange will be arranged in no time.

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Yes. Please use the return portal via: mcgregor.returnista.com

Please note: 30 days return period.

How annoying to hear that your item is not in the condition it should be. You can contact our customer service. They will then send you a return sticker so that you can return the item to us free of charge. Each situation is considered for a suitable solution.