Returns & Exchanges

Do you want to return or exchange your order?

Follow these steps

1. Register return

Enter the order number and the email address you used to place your order on our new digital returns portal . Select the product you want to return and choose the reason for your return. Effortlessly arrange any exchanges, shipping costs with the carrier and easily receive your return label by email.

2. Return packing

Place the items you wish to return, together with the enclosed return form (or packing slip), back in the box. Items will only be accepted if the items are unworn, in the original packaging and have the original labels. Make sure the box is securely closed.

3. Return delivery

Bring your package to a post office within three business days after you have registered it, or use the pick-up service to have your package picked up. You can choose the return method yourself.

4. Exchange or refund return

After receiving your return, we aim to process it within 14 days. Please keep the proof of return carefully until the processing is completed and you have received the refund. Once the return has been processed, the purchase amount will be refunded and you will receive an email about this.